TeamViewer incident

Connectivity issue

Major Resolved View vendor source →

TeamViewer experienced a major incident on May 12, 2025 affecting TeamViewer Services and Monitoring & Asset Management and 1 more component, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2025, 01:20 AM UTC
Resolved
May 12, 2025, 03:40 AM UTC
Duration
2h 20m
Detected by Pingoru
May 12, 2025, 01:20 AM UTC

Affected components

TeamViewer ServicesMonitoring & Asset ManagementManagement ConsoleIoT

Update timeline

  1. investigating May 12, 2025, 01:20 AM UTC

    A subset of our users are currently experiencing a connectivity issue when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.

  2. investigating May 12, 2025, 01:22 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 12, 2025, 01:24 AM UTC

    We are continuing to investigate this issue.

  4. monitoring May 12, 2025, 02:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 12, 2025, 02:44 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 12, 2025, 03:40 AM UTC

    This incident has been resolved.