TeamSnap experienced a major incident on October 20, 2025 affecting Team/League Website and Email/SMS Delivery and 1 more component, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 06:15 PM UTC
We are currently experiencing platform loading and performance issues due to an ongoing AWS (Amazon Web Services) outage affecting multiple systems. Our team is actively monitoring the situation with our service provider and working to mitigate any customer impact. We will continue to share updates here as soon as more information becomes available. Thank you for your patience and understanding.
- identified Oct 20, 2025, 06:18 PM UTC
We are currently experiencing platform loading and performance issues due to an ongoing AWS (Amazon Web Services) outage affecting multiple systems. Our team is actively monitoring the situation with our service provider and working to mitigate any customer impact. We will continue to share updates here as soon as more information becomes available. Thank you for your patience and understanding.
- monitoring Oct 20, 2025, 07:35 PM UTC
AWS has shared that they are observing continued recovery across all services, including improved performance and successful instance launches. Some customers may still experience intermittent errors or slow loading as residual network connectivity issues are addressed. While we’ve seen some improvement, our platform is still experiencing intermittent loading and performance issues as a result of this AWS outage. We are actively monitoring the situation with our service provider and will continue to share updates here as more information becomes available. Thank you for your continued patience as this outage is resolved.
- resolved Oct 20, 2025, 09:34 PM UTC
AWS has reported that services have returned to normal operations and are continuing to make progress toward pre-event performance levels across all Availability Zones. They are currently working through a backlog of queued events, which is expected to be fully processed shortly. Our platform performance has stabilized and we'll continue to monitor closely to ensure full recovery. Thank you for your patience throughout this outage.