Teampay incident

Unable to Create Cards & Declined Transactions

Major Resolved View vendor source →

Teampay experienced a major incident on July 5, 2022 affecting Slack Application and Web Application, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2022, 11:10 AM UTC
Resolved
Jul 05, 2022, 12:46 PM UTC
Duration
1h 35m
Detected by Pingoru
Jul 05, 2022, 11:10 AM UTC

Affected components

Slack ApplicationWeb Application

Update timeline

  1. investigating Jul 05, 2022, 11:10 AM UTC

    Some users are currently unable to create new cards, and may have transactions decline on existing cards. The team is investigating the issue at this time.

  2. identified Jul 05, 2022, 11:37 AM UTC

    The issue has been identified and the team is working on a solution.

  3. monitoring Jul 05, 2022, 12:31 PM UTC

    A fix has been implemented and we are monitoring.

  4. resolved Jul 05, 2022, 12:46 PM UTC

    This incident has been resolved.