Teampay experienced a critical incident on August 9, 2022 affecting External: Galileo, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
External: Galileo
Update timeline
- investigating Aug 09, 2022, 06:38 PM UTC
We are investigating an issue regarding card declines since 12:56:49 EDT. Not all users are impacted as it is isolated to a third-party provider.
- resolved Aug 09, 2022, 07:52 PM UTC
Our third-party provider has confirmed that the issue is resolved. We confirm that transactions are processing as expected.