Teampay incident

Intermittent Issues Provisioning SVB Cards

Minor Resolved View vendor source →

Teampay experienced a minor incident on November 30, 2022 affecting External: SVB, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2022, 04:57 PM UTC
Resolved
Nov 30, 2022, 06:10 PM UTC
Duration
1h 12m
Detected by Pingoru
Nov 30, 2022, 04:57 PM UTC

Affected components

External: SVB

Update timeline

  1. investigating Nov 30, 2022, 04:57 PM UTC

    We are intermittently unable to provision SVB cards for a subset of customers. We are currently investigating with our partner to determine a root cause.

  2. resolved Nov 30, 2022, 06:10 PM UTC

    Issues with provisioning SVB cards have been resolved, and card provisioning for SVB is working normally.