Teampay incident

Transaction Notifications Not Received

Minor Resolved View vendor source →

Teampay experienced a minor incident on December 19, 2022 affecting External: SVB, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2022, 11:14 PM UTC
Resolved
Dec 20, 2022, 11:24 PM UTC
Duration
1d
Detected by Pingoru
Dec 19, 2022, 11:14 PM UTC

Affected components

External: SVB

Update timeline

  1. investigating Dec 19, 2022, 11:14 PM UTC

    We are aware that some customers may not be receiving notifications of their transactions. These customers are able to transact as normal, and these will settle in our systems nightly reconciliation process. The team is investigating the issue now to find the root cause. We will update when resolved.

  2. investigating Dec 20, 2022, 11:24 PM UTC

    This issue has been resolved and transaction notifications should be happening normally.

  3. resolved Dec 20, 2022, 11:24 PM UTC

    This incident has been resolved.