Teampay incident
Users unable to login to TeampayGo iOS application
Teampay experienced a major incident on February 1, 2023 affecting TeampayGo iOS Application, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 01, 2023, 06:29 PM UTC
Catalyst card users are unable to login to the TeampayGo iOS application after their sessions have expired. The team is currently investigating this issue.
- investigating Feb 01, 2023, 11:30 PM UTC
The team continues to investigate the issue leading to some physical card users being unable to login to our iOS application. Meanwhile, impacted users may login to their account via desktop or mobile web to manage their physical cards (e.g. add funds, create virtual card numbers, view transactions, etc.). We will provide an update as we learn more.
- resolved Feb 02, 2023, 10:43 PM UTC
This incident has been Resolved. All TeampayGo iOS application users should be able to login as expected at this time.