Teampay incident

Payables - Bills Ready to Pay page not loading

Minor Resolved View vendor source →

Teampay experienced a minor incident on February 6, 2023 affecting Web Application, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2023, 05:55 PM UTC
Resolved
Feb 06, 2023, 09:25 PM UTC
Duration
3h 30m
Detected by Pingoru
Feb 06, 2023, 05:55 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Feb 06, 2023, 05:55 PM UTC

    We are investigating an issue for the Payable - Bills Ready to Pay page, which is unable to load in our web application for some users.

  2. investigating Feb 06, 2023, 06:13 PM UTC

    Payables - Pending Approval, Paid, and All pages load as expected. Bill payments may continue to be made from the following. > Navigate to the Payables All page > Navigate to the PO Committed Detail page

  3. monitoring Feb 06, 2023, 09:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 06, 2023, 09:25 PM UTC

    This incident has been resolved. Accountants may now access the Payables - Ready to Pay page in the web application without issue.