Teampay incident

Purchase Request Routing Issues

Major Resolved View vendor source →

Teampay experienced a major incident on February 13, 2023 affecting Slack Application and Web Application, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2023, 06:34 PM UTC
Resolved
Feb 13, 2023, 11:15 PM UTC
Duration
4h 40m
Detected by Pingoru
Feb 13, 2023, 06:34 PM UTC

Affected components

Slack ApplicationWeb Application

Update timeline

  1. identified Feb 13, 2023, 06:34 PM UTC

    Some customers are experience inconsistent routing of purchase requests. We have identified a cause and are working through a fix now.

  2. identified Feb 13, 2023, 06:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 13, 2023, 11:15 PM UTC

    The issue with incorrect routing of purchase requests has been resolved.