Teampay incident

Purchase Request Routing Issues

Major Resolved View vendor source →

Teampay experienced a major incident on February 14, 2023 affecting Slack Application and Web Application, lasting 4h 38m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2023, 06:20 PM UTC
Resolved
Feb 14, 2023, 10:59 PM UTC
Duration
4h 38m
Detected by Pingoru
Feb 14, 2023, 06:20 PM UTC

Affected components

Slack ApplicationWeb Application

Update timeline

  1. identified Feb 14, 2023, 06:20 PM UTC

    Some customers may still experience issues with Purchase Requests routing for requests. The team is working through a fix on requests made prior to yesterday's fix being implemented and a few UI changes related to approver avatars.

  2. resolved Feb 14, 2023, 10:59 PM UTC

    We have been monitoring the issue related to purchase requests routing, and can now call the issue resolved. UI changes to approver avatars has also been fixed.