Teampay experienced a critical incident on March 3, 2023 affecting External: SVB, lasting 11d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 13, 2023, 02:17 PM UTC
Customers with SVB funding sources: While the government announced that access to funds will be available starting Monday, March 13, new cards will not be provisioned and card transactions on existing cards may decline as these funds get back up and running. Please reach out to [email protected] or your Customer Success Manager to discuss alternative funding options.
- identified Mar 13, 2023, 02:18 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 14, 2023, 02:57 PM UTC
Customers with SVB funding sources: Yesterday, Silicon Valley Bank (SVB) announced that all depositors will have access to their money beginning Monday Mar 13, 2023. While SVB works to release funds to your SVB account, you may still be experiencing card declines. Please contact your Customer Success Manager or our support teams at [email protected] if you have any questions.