Teampay incident

Users unable to login to new web application session

Minor Resolved View vendor source →

Teampay experienced a minor incident on May 18, 2023 affecting Web Application, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2023, 05:43 PM UTC
Resolved
May 18, 2023, 07:01 PM UTC
Duration
1h 18m
Detected by Pingoru
May 18, 2023, 05:43 PM UTC

Affected components

Web Application

Update timeline

  1. investigating May 18, 2023, 05:43 PM UTC

    Some users are unable to login to new web application sessions and may encounter a 504 gateway timeout error. The team is investigating, and we will update as we know more.

  2. resolved May 18, 2023, 07:01 PM UTC

    The team has implemented a fix for the issue. Customers are able to login (if they were unable) and the application performance has returned to normal.