Teampay experienced a major incident on June 13, 2023 affecting Slack Application and Web Application and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2023, 07:24 PM UTC
One of our upstream providers is reporting an operational issue with multiple services which may impact some of our integrations. We are working to determine impact on services and will update here as we know more. Users can expect some degraded performance at this time.
- identified Jun 13, 2023, 07:45 PM UTC
Our upstream provider reports having identified the root cause issue and are working on a fix at this time. Meanwhile, we note the following impacts on Teampay services: - Customers should navigate to app.teampay.co to login to our web application at this time - CheckDigit customers may experience an increased rate in declines.
- identified Jun 13, 2023, 08:50 PM UTC
Users are now able to access teampay.co as usual. CheckDigit customers may still experience increased rate in declines and issues retrieving existing card details.
- monitoring Jun 13, 2023, 09:44 PM UTC
We’re seeing signs of improvement with our impacted services, but we’re still monitoring the situation as the upstream provider continues to fully remediate their issues.
- resolved Jun 13, 2023, 10:20 PM UTC
This incident has been marked resolved by our upstream provider, and our logs show impacted Teampay services back to operational.