Teampay incident
Customers Unable to access the Teampay application
Teampay experienced a critical incident on August 30, 2023 affecting Slack Application and Web Application and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 30, 2023, 06:05 PM UTC
The team is investigating an issue impacting access to the Teampay application. We appreciate your patience, and apologize for any inconvenience.
- monitoring Aug 30, 2023, 06:24 PM UTC
A fix has been implemented and customers are able to access the application. The team continues to monitor to ensure no further issues. Thank you for your patience, and we apologize for the inconvenience.
- identified Aug 30, 2023, 06:56 PM UTC
Our monitoring has identified some Customers may have intermittent connectivity issues to the application resumed at this time. The team is working on another solution.
- identified Aug 30, 2023, 07:21 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 30, 2023, 08:35 PM UTC
The team implemented a more durable fix to the issue. Customers are able to access the application. We continue to monitor to ensure there are no further issues.
- resolved Aug 30, 2023, 09:20 PM UTC
The incident is resolved.