Teampay incident

Customers unable to retrieve new card details

Minor Resolved View vendor source →

Teampay experienced a minor incident on April 23, 2024 affecting Slack Application and Web Application, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 11:31 PM UTC
Resolved
Apr 24, 2024, 02:35 AM UTC
Duration
3h 3m
Detected by Pingoru
Apr 23, 2024, 11:31 PM UTC

Affected components

Slack ApplicationWeb Application

Update timeline

  1. investigating Apr 23, 2024, 11:31 PM UTC

    We are investigating an ongoing issue in which customers are not able to retrieve card details for new, approved card requests. We will update when available

  2. monitoring Apr 24, 2024, 12:38 AM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Apr 24, 2024, 02:35 AM UTC

    This issue has been resolved.