Teampay incident

Unable to Submit Purchase Requests

Major Resolved View vendor source →

Teampay experienced a major incident on February 9, 2023 affecting Slack Application and Web Application, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2023, 08:58 PM UTC
Resolved
Feb 09, 2023, 10:34 PM UTC
Duration
1h 36m
Detected by Pingoru
Feb 09, 2023, 08:58 PM UTC

Affected components

Slack ApplicationWeb Application

Update timeline

  1. investigating Feb 09, 2023, 08:58 PM UTC

    Customers are unable to submit purchase requests in web & Slack. The team is investigating the issue and will provide an update as soon as possible.

  2. identified Feb 09, 2023, 09:33 PM UTC

    The issue has been identified, and the team is deploying a fix.

  3. monitoring Feb 09, 2023, 09:53 PM UTC

    A fix has been implemented and customers are able to submit purchase requests at this time. The team continues to monitor to ensure there are no further issues.

  4. resolved Feb 09, 2023, 10:34 PM UTC

    This incident has been marked resolved.