Teampay incident

Intermittent issues with card creation and retrieval of card details

Minor Resolved View vendor source →

Teampay experienced a minor incident on July 19, 2024 affecting Slack Application and Web Application and 1 more component, lasting 5h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 04:45 PM UTC
Resolved
Jul 19, 2024, 09:48 PM UTC
Duration
5h 2m
Detected by Pingoru
Jul 19, 2024, 04:45 PM UTC

Affected components

Slack ApplicationWeb ApplicationTeampayGo iOS ApplicationMarqeta

Update timeline

  1. identified Jul 19, 2024, 04:45 PM UTC

    Customers on our Marqeta payment processor may be experiencing intermittent issues with card creation, retrieving balances, and transactions reflected in the application due to an external outage. We are monitoring and working with our partners to resolve.

  2. monitoring Jul 19, 2024, 07:55 PM UTC

    The majority of Marqeta services are now stable. The team continues to monitor until all API functionality is restored.

  3. resolved Jul 19, 2024, 09:48 PM UTC

    This issue has been resolved.