Teamleader incident

General issue when sending invoices via the Peppol network

Critical Resolved View vendor source →

Teamleader experienced a critical incident on September 18, 2025 affecting Peppol AP, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 08:23 AM UTC
Resolved
Sep 18, 2025, 11:12 AM UTC
Duration
2h 49m
Detected by Pingoru
Sep 18, 2025, 08:23 AM UTC

Affected components

Peppol AP

Update timeline

  1. investigating Sep 18, 2025, 08:23 AM UTC

    We have noticed a general issue when sending invoices via the Peppol network. You will get an "External error" notification which will explain that the invoice could not be sent out. Receiving invoices via the Peppol network still works as expected. We are working to identify the issue.

  2. monitoring Sep 18, 2025, 08:45 AM UTC

    A fix has been implemented - invoices can be sent to the Peppol network again. We suggest sending the invoices you couldn't send during the outage again via the Peppol network in order to make sure they're properly synced. We will be monitoring the functionality.

  3. resolved Sep 18, 2025, 11:12 AM UTC

    This issue has been resolved, it is now possible to send invoices via the Peppol network once again.