Teaching Strategies incident

SmartTeach Single Sign-On Error

Major Resolved View vendor source →

Teaching Strategies experienced a major incident on August 15, 2024 affecting Library Area and Teach Area and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 04:00 PM UTC
Resolved
Aug 16, 2024, 04:13 PM UTC
Duration
1d
Detected by Pingoru
Aug 15, 2024, 04:00 PM UTC

Affected components

Library AreaTeach AreaAssess AreaDevelop AreaQuorumThe HubReport AreaFamily AreaAdministration Area

Update timeline

  1. investigating Aug 15, 2024, 04:00 PM UTC

    Rostered users who log into the SmartTeach platform via Single Sign-On (e.g., Clever, ClassLink, RapidIdentity) are experiencing an error and are logged out, unexpectedly. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

  2. identified Aug 15, 2024, 04:25 PM UTC

    We have identified the issue causing the Single Sign-On error and our team is working on a solution to resolve as soon as possible. We will continue to post updates as soon as a fix is applied.

  3. resolved Aug 16, 2024, 04:13 PM UTC

    The errors with Single Sign-on into SmartTeach has been resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.