Teaching Strategies incident

ReadyRosie: Video Library Unavailable

Major Resolved View vendor source →

Teaching Strategies experienced a major incident on August 29, 2024 affecting ReadyRosie, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2024, 05:10 PM UTC
Resolved
Aug 29, 2024, 06:00 PM UTC
Duration
49m
Detected by Pingoru
Aug 29, 2024, 05:10 PM UTC

Affected components

ReadyRosie

Update timeline

  1. investigating Aug 29, 2024, 05:10 PM UTC

    Users are unable to access the ReadyRosie Video Library screens and receive an error message. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

  2. identified Aug 29, 2024, 05:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 29, 2024, 05:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 29, 2024, 06:00 PM UTC

    This incident has been resolved.