Teaching Strategies incident

Platform Performance Issue - The Hub

Teaching Strategies experienced a minor incident on April 23, 2025 affecting The Hub, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started: Apr 23, 2025, 12:05 PM UTC
Resolved: Apr 23, 2025, 01:28 PM UTC
Duration: 1h 23m
Detected by Pingoru: Apr 23, 2025, 12:05 PM UTC

Affected components

The Hub

Update timeline

identified Apr 23, 2025, 12:05 PM UTC

SmartTeach users are unable to access The Hub. This is due to performance issues currently experienced by our community platform vendor. Please review their status page for more details: https://status.higherlogic.com/ We'll update this incident when we receive more information. Thank you for your patience.
monitoring Apr 23, 2025, 12:44 PM UTC

Our community platform vendor has implemented a fix, and is monitoring results. SmartTeach users should now be able to access The Hub. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
resolved Apr 23, 2025, 01:28 PM UTC

This incident has been resolved.