Teaching Strategies incident

Platform Degraded Performance - SmartTeach

Major Resolved View vendor source →

Teaching Strategies experienced a major incident on July 25, 2024 affecting Library Area and Teach Area and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2024, 08:55 PM UTC
Resolved
Jul 25, 2024, 09:57 PM UTC
Duration
1h 1m
Detected by Pingoru
Jul 25, 2024, 08:55 PM UTC

Affected components

Library AreaTeach AreaAssess AreaDevelop AreaReport AreaFamily AreaAdministration Area

Update timeline

  1. investigating Jul 25, 2024, 08:55 PM UTC

    The SmartTeach platform is currently experiencing degraded performance. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

  2. identified Jul 25, 2024, 09:04 PM UTC

    We have identified the issue causing the degraded performance and our team is working on a solution to resolve as soon as possible. We will continue to post updates as soon as a fix is applied.

  3. monitoring Jul 25, 2024, 09:21 PM UTC

    We have provided a fix for the degraded performance affecting the SmartTeach platform. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.

  4. resolved Jul 25, 2024, 09:57 PM UTC

    The degraded performance issue in SmartTeach has been resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.