Teaching Strategies incident
Platform Degraded Performance - SmartTeach
Teaching Strategies experienced a major incident on August 27, 2024 affecting Library Area and Teach Area and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2024, 05:42 PM UTC
The SmartTeach platform is currently experiencing degraded performance. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
- identified Aug 27, 2024, 06:54 PM UTC
We have identified the issue causing the degraded performance and our team is working on a solution to resolve as soon as possible. We will continue to post updates as soon as a fix is applied.
- monitoring Aug 27, 2024, 07:19 PM UTC
We have provided a fix for the degraded performance affecting the SmartTeach platform. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
- resolved Aug 27, 2024, 07:58 PM UTC
The degraded performance issue in SmartTeach has been resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.