Teaching Strategies incident

Platform Performance Issue - Quorum

Minor Resolved View vendor source →

Teaching Strategies experienced a minor incident on November 5, 2024 affecting Quorum, lasting 5h 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2024, 03:29 PM UTC
Resolved
Nov 05, 2024, 09:19 PM UTC
Duration
5h 50m
Detected by Pingoru
Nov 05, 2024, 03:29 PM UTC

Affected components

Quorum

Update timeline

  1. investigating Nov 05, 2024, 03:29 PM UTC

    Some users are experiencing degraded performance in Quorum. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

  2. investigating Nov 05, 2024, 04:13 PM UTC

    We are still investigating the root cause of this issue, and will continue to provide updates as the investigation continues. We apologize for any inconvenience.

  3. investigating Nov 05, 2024, 04:27 PM UTC

    While users are now able to access Quorum, some are receiving a "Session Expired" message after a few minutes, logging them out prematurely. We are investigating this issue, and will provide more information as soon as possible.

  4. monitoring Nov 05, 2024, 09:00 PM UTC

    Quorum is now operating as expected. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.

  5. resolved Nov 05, 2024, 09:19 PM UTC

    This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.