Teaching Strategies incident

Errors accessing documentation in Assess

Minor Resolved View vendor source →

Teaching Strategies experienced a minor incident on December 3, 2024 affecting Assess Area, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2024, 02:46 PM UTC
Resolved
Dec 03, 2024, 05:11 PM UTC
Duration
2h 25m
Detected by Pingoru
Dec 03, 2024, 02:46 PM UTC

Affected components

Assess Area

Update timeline

  1. investigating Dec 03, 2024, 02:46 PM UTC

    Users are unable to access documentation in Assess. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

  2. monitoring Dec 03, 2024, 03:36 PM UTC

    Assess is now operating as expected. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.

  3. resolved Dec 03, 2024, 05:11 PM UTC

    This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.