Teaching Strategies incident

Platform Performance Issue

Minor Resolved View vendor source →

Teaching Strategies experienced a minor incident on February 3, 2025 affecting Assess Area, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2025, 06:55 PM UTC
Resolved
Feb 03, 2025, 10:33 PM UTC
Duration
3h 37m
Detected by Pingoru
Feb 03, 2025, 06:55 PM UTC

Affected components

Assess Area

Update timeline

  1. identified Feb 03, 2025, 06:55 PM UTC

    Some customers are experiencing issues with slow documentation creation and the "At a Glance" function of Assess. The issue has been identified and a fix is being implemented.

  2. resolved Feb 03, 2025, 10:33 PM UTC

    Assess "At a Glance" and documentation creation are restored. Missing documentation from today will be back by tomorrow - no action needed.