TCPShield experienced a minor incident on February 13, 2025 affecting Ashburn and Los Angeles and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2025, 07:12 AM UTC
Since 04:45 UTC, we have observed several backbone degradation events in North America via GSL (our upstream), with east coast being the primary impact sites
- investigating Feb 13, 2025, 07:12 AM UTC
We are continuing to investigate this issue.
- identified Feb 13, 2025, 07:17 AM UTC
Degradation was result of a downstream GSL customer (PhoenixNAP) who emitted high BGP route churn updates causing large bursts of traffic to occur throughout the backbone. We continue to monitor
- monitoring Feb 13, 2025, 07:21 AM UTC
Traffic bursts have stopped in Ashburn, continuing to monitor
- resolved Feb 13, 2025, 07:28 AM UTC
Route churn at PhoenixNAP has stopped, which has subsequently caused the spikes to subside. As of 7:28 UTC, we see no further degradation and continue to monitor.