TCPShield experienced a minor incident on July 18, 2025 affecting Ashburn and Los Angeles, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
AshburnLos Angeles
Update timeline
- investigating Jul 18, 2025, 11:18 PM UTC
Since 21:00 UTC, we have observed several backbone degradation events in North America via GSL (our upstream), with Los Angeles and Ashburn being the primary impact sites
- identified Jul 18, 2025, 11:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 18, 2025, 11:27 PM UTC
The impacted sites have had their traffic diverted via alternate T1 upstreams at this time
- resolved Jul 18, 2025, 11:33 PM UTC
The issue has not re-surfaced since corrective changes to these regions.