TCPShield experienced a minor incident on September 20, 2025 affecting Miami and Dallas, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
MiamiDallas
Update timeline
- monitoring Sep 20, 2025, 05:11 AM UTC
We observed elevated latency via southern connections since 15:23 UTC. We have re-routed traffic at 16:08 UTC via alternate paths. We can see latency has dropped again significantly for these routes. This optimization primarily is for Sentry / VXLAN tunnel customers. If any weird routes you see, please forward us a traceroute. Thanks! We will keep this status as monitoring for the time being.
- resolved Sep 20, 2025, 08:43 AM UTC
This incident has been resolved.