TCPShield experienced a minor incident on October 8, 2025 affecting Frankfurt (Cloudflare), lasting 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2025, 03:30 PM UTC
Since 15:03 UTC, we have observed a series of packet loss degradation events affecting OVH Frankfurt. TCPShield does not appear to be the intended target, rather our monitoring indicates a broader network wide degradation at the provider level causing impact to downstream customers. We have re-routed traffic on this location to alternate providers and continue monitoring.
- identified Oct 08, 2025, 03:46 PM UTC
Upon further investigation, only reachability to Hetzner backends were affected. Possible causes are backbone degradation or maintenance, we are checking with them now.
- monitoring Oct 08, 2025, 04:06 PM UTC
Hetzner has written back to us at 16:06 UTC and indicated elevated latency between Frankfurt <> Nürnberg and have applied a corrective fix. We monitor and await results.
- monitoring Oct 09, 2025, 03:30 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 09, 2025, 03:31 AM UTC
This incident has been resolved.