TCPShield experienced a major incident on November 25, 2025 affecting Singapore, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Singapore
Update timeline
- investigating Nov 25, 2025, 04:22 PM UTC
Since 15:45 UTC, due to ongoing datacenter work at Equinix SG3, this location unexpectedly saw full downtime as a result of a core router being swapped in the rack. Our upstream (GSL) is engaged and routing converging routes to other nearby locations (Tokyo, Seoul) until the situation subsides.
- monitoring Nov 25, 2025, 04:35 PM UTC
Singapore is recovering and routes are currently reconverging, will provide next update by 17:00 UTC.
- resolved Nov 25, 2025, 04:41 PM UTC
Routes have successfully reconverged, latency has also normalized.