TCPShield experienced a major incident on February 19, 2026 affecting Ashburn, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Ashburn
Update timeline
- investigating Feb 19, 2026, 02:52 AM UTC
We are currently seeing elevated error rate for the US east region, where some logins are failing to process. We are investigating the root cause.
- identified Feb 19, 2026, 03:52 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 19, 2026, 03:52 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 19, 2026, 03:53 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 19, 2026, 05:05 AM UTC
Login error rate has been restored and a corrective patch has been deployed, tested, and verified globally throughout the network. We continue to monitor and do not expect this issue to resurface. If you see any issues, please don't hesitate to reach out via ticket.