TCPShield experienced a major incident on July 6, 2026 affecting Tokyo, lasting 20h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2026, 05:12 PM UTC
At approximately 16:42 UTC, our Tokyo location experienced a suspected motherboard failure. The affected node is unresponsive to power on attempts following initial investigation. Players previously routed via Tokyo have automatically failed over to Seoul, and both tunnel + proxy services remain operational. We are working with the datacenter to diagnose the fault and arrange hardware replacement. Once the node is restored and validated, traffic will be returned to Tokyo. We will provide further updates as the datacenter investigation progresses.
- resolved Jul 07, 2026, 01:56 PM UTC
Following hardware replacement completed by our datacenter, service in Tokyo has been fully restored. All player traffic has been routed back to Tokyo as of July 7th, 14:00 UTC, and the location is operating normally. We thank you for your patience while replacement hardware was sourced and installed. データセンターによるハードウェア交換が完了し、東京拠点のサービスは完全に復旧いたしました。現在、すべてのトラフィックは東京経由で正常にルーティングされています。