TC2000 incident

Percent change column on options chains not showing the correct data

Minor Resolved View vendor source →

TC2000 experienced a minor incident on September 16, 2024 affecting Software, lasting 7h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 04:10 PM UTC
Resolved
Sep 16, 2024, 11:12 PM UTC
Duration
7h 1m
Detected by Pingoru
Sep 16, 2024, 04:10 PM UTC

Affected components

Software

Update timeline

  1. investigating Sep 16, 2024, 04:10 PM UTC

    Today's % Change column on options chains is not showing a correct value. The % and net change values on the option charts is correct. We're looking into this issue.

  2. investigating Sep 16, 2024, 05:11 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 16, 2024, 05:14 PM UTC

    Our upstream provider did an update over the weekend and there was an undetected issue that caused a problem in the net and % change data. The issue should fix itself for tomorrow. The net and % change data in the upper right corner of the chart uses the data on the chart so those values are correct.

  4. resolved Sep 16, 2024, 11:12 PM UTC

    This incident has been resolved.