TC2000 experienced a minor incident on October 30, 2024 affecting Software and Customer Service, lasting 4h 57m. The incident has been resolved; the full update timeline is below.
Affected components
SoftwareCustomer Service
Update timeline
- investigating Oct 30, 2024, 12:15 PM UTC
We are currently having a network issue that is preventing customers from accessing the Web Platform and contacting support via chat or email. We are working to get the problem corrected. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T.
- resolved Oct 30, 2024, 05:13 PM UTC
This incident has been resolved.