TC2000 incident

Software opening to default layouts

Minor Resolved View vendor source →

TC2000 experienced a minor incident on February 3, 2025 affecting Software, lasting 5h 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2025, 03:01 PM UTC
Resolved
Feb 03, 2025, 08:20 PM UTC
Duration
5h 19m
Detected by Pingoru
Feb 03, 2025, 03:01 PM UTC

Affected components

Software

Update timeline

  1. investigating Feb 03, 2025, 03:01 PM UTC

    -We have received reports of the software opening to the factory default layouts. We are currently investigating this issue. In the meantime you can resolve by opening workspace history and restoring to a save point prior to Feb 1 2025. How to open workspace history: https://help.tc2000.com/m/31181/l/310807-how-to-restore-a-previous-workspace

  2. monitoring Feb 03, 2025, 06:56 PM UTC

    Our developers have implemented a fix.

  3. resolved Feb 03, 2025, 08:20 PM UTC

    This incident has been resolved.