TaxJar incident

Slow response times on SmartCalcs

Minor Resolved View vendor source →

TaxJar experienced a minor incident on March 30, 2019 affecting Tax Calculations API and Tax Rates API, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2019, 06:38 PM UTC
Resolved
Mar 30, 2019, 07:12 PM UTC
Duration
33m
Detected by Pingoru
Mar 30, 2019, 06:38 PM UTC

Affected components

Tax Calculations APITax Rates API

Update timeline

  1. investigating Mar 30, 2019, 06:38 PM UTC

    We are currently investigating reports of slow response times on SmartCalcs.

  2. resolved Mar 30, 2019, 07:12 PM UTC

    We resolved a database issue that was degrading the performance of some SmartCalcs requests.