TaxJar experienced a major incident on August 31, 2019 affecting Tax Calculations API and Tax Rates API, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Tax Calculations APITax Rates API
Update timeline
- investigating Aug 31, 2019, 12:55 PM UTC
We're currently investigating an issue with tax calculation endpoints.
- resolved Aug 31, 2019, 02:01 PM UTC
This issue was caused by a EC2 AZ failure. We've redirected SmartCalcs traffic to a different AZ and will continue to monitor system health.