TaxJar incident

500 errors when using Address Validation Endpoint

Major Resolved View vendor source →

TaxJar experienced a major incident on September 28, 2020 affecting Other API Services, lasting 11h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2020, 04:00 AM UTC
Resolved
Sep 28, 2020, 03:45 PM UTC
Duration
11h 45m
Detected by Pingoru
Sep 28, 2020, 04:00 AM UTC

Affected components

Other API Services

Update timeline

  1. investigating Sep 28, 2020, 03:20 PM UTC

    We are currently investigating this issue.

  2. identified Sep 28, 2020, 03:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 28, 2020, 03:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 28, 2020, 03:45 PM UTC

    This incident has been resolved.