TaxJar experienced a major incident on October 28, 2020 affecting Other API Services, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Other API Services
Update timeline
- investigating Oct 28, 2020, 05:40 PM UTC
We are currently investigating elevated levels of errors for our address validation service.
- identified Oct 28, 2020, 05:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 28, 2020, 05:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2020, 06:03 PM UTC
This incident has been resolved.