TaxJar incident

Elevated Error Rates on some API Endpoints

Minor Resolved View vendor source →

TaxJar experienced a minor incident on December 27, 2020 affecting Tax Calculations API and Tax Rates API and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Dec 27, 2020, 12:05 PM UTC
Resolved
Dec 27, 2020, 12:49 PM UTC
Duration
43m
Detected by Pingoru
Dec 27, 2020, 12:05 PM UTC

Affected components

Tax Calculations APITax Rates APITransaction Push APIOther API Services

Update timeline

  1. investigating Dec 27, 2020, 12:32 PM UTC

    We are currently investigating this issue.

  2. identified Dec 27, 2020, 12:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 27, 2020, 12:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 27, 2020, 12:49 PM UTC

    This incident has been resolved.