TaxJar incident

Degraded performance

Minor Resolved View vendor source →

TaxJar experienced a minor incident on April 2, 2021 affecting TaxJar Reporting and Tax Calculations API and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2021, 05:05 AM UTC
Resolved
Apr 02, 2021, 06:43 AM UTC
Duration
1h 38m
Detected by Pingoru
Apr 02, 2021, 05:05 AM UTC

Affected components

TaxJar ReportingTax Calculations APITax Rates APITransaction Push APIOther API Services

Update timeline

  1. investigating Apr 02, 2021, 05:05 AM UTC

    We're investigating sporadic DNS errors for some internal services.

  2. identified Apr 02, 2021, 05:43 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2021, 06:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2021, 06:43 AM UTC

    This incident has been resolved.