TaxJar incident

Elevated API Response times.

Minor Resolved View vendor source →

TaxJar experienced a minor incident on September 10, 2021 affecting Tax Calculations API and Tax Rates API, lasting 4h 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2021, 07:34 PM UTC
Resolved
Sep 11, 2021, 12:01 AM UTC
Duration
4h 27m
Detected by Pingoru
Sep 10, 2021, 07:34 PM UTC

Affected components

Tax Calculations APITax Rates API

Update timeline

  1. investigating Sep 10, 2021, 07:34 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 10, 2021, 08:30 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 10, 2021, 09:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Sep 10, 2021, 09:38 PM UTC

    We are currently investigating this issue.

  5. monitoring Sep 11, 2021, 12:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 11, 2021, 12:01 AM UTC

    This incident has been resolved.