TaxJar experienced a critical incident on December 7, 2021 affecting TaxJar Reporting and Tax Calculations API and 1 more component, lasting 5h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 07, 2021, 04:56 PM UTC
We are currently monitoring potential 3rd party vendor issues.
- monitoring Dec 07, 2021, 05:59 PM UTC
Hosting vendor is experiencing major outage.
- monitoring Dec 07, 2021, 09:07 PM UTC
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We can confirm that while our API success rate has improved, users are still experiencing increased error rates.
- monitoring Dec 07, 2021, 09:33 PM UTC
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We are continuing to see improvements in application and API response.
- resolved Dec 07, 2021, 10:08 PM UTC
We now see significant improvements in application and API response. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.