TaxJar experienced a minor incident on December 8, 2021 affecting Tax Calculations API, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 08, 2021, 12:02 AM UTC
Our 3rd party hosting provider has identified an issue that is causing elevated errors in API responses. We are continuing to monitor for additional issues.
- monitoring Dec 08, 2021, 12:19 AM UTC
We are continuing to monitor the situation with our third party hosting provider that is causing elevated errors in API responses.. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution.
- monitoring Dec 08, 2021, 12:49 AM UTC
Our 3rd party hosting provider has applied a fix relating to increased errors in API responses. We are continuing to monitor.
- resolved Dec 08, 2021, 01:33 AM UTC
Since the 3rd party hosting provider has implemented the fix, we have seen significant drop in errors for API Responses. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.