TaxJar incident

Third party hosting provider issues

Major Resolved View vendor source →

TaxJar experienced a major incident on December 22, 2021 affecting TaxJar Reporting and Tax Calculations API and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2021, 01:29 PM UTC
Resolved
Dec 22, 2021, 02:30 PM UTC
Duration
1h 1m
Detected by Pingoru
Dec 22, 2021, 01:29 PM UTC

Affected components

TaxJar ReportingTax Calculations APITax Rates APITransaction Push APITaxJar AutofileOther API Services

Update timeline

  1. monitoring Dec 22, 2021, 01:29 PM UTC

    We are currently monitoring 3rd party vendor issues. Hosting vendor is experiencing an outage.

  2. monitoring Dec 22, 2021, 01:41 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Dec 22, 2021, 01:53 PM UTC

    A fix for Tax Calculations and TaxJar Reporting was applied at 8:33 EST. We will continue to monitor for additional issues.

  4. resolved Dec 22, 2021, 02:30 PM UTC

    This incident has been resolved.