TaxJar incident

Intermittent Timeouts

Minor Resolved View vendor source →

TaxJar experienced a minor incident on September 5, 2019 affecting TaxJar Reporting and Tax Calculations API and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2019, 03:31 PM UTC
Resolved
Sep 05, 2019, 06:41 PM UTC
Duration
3h 9m
Detected by Pingoru
Sep 05, 2019, 03:31 PM UTC

Affected components

TaxJar ReportingTax Calculations APITax Rates APITransaction Push API

Update timeline

  1. investigating Sep 05, 2019, 03:31 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 05, 2019, 04:19 PM UTC

    Our hosting provider is currently investigating platform issues. We are continuing to monitor the situation.

  3. resolved Sep 05, 2019, 06:41 PM UTC

    The underlying issue has been resolved by our hosting provider.