TaxBit incident

Error when linking Uphold

Major Resolved View vendor source →

TaxBit experienced a major incident on January 28, 2022, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2022, 10:00 PM UTC
Resolved
Jan 29, 2022, 01:47 AM UTC
Duration
3h 47m
Detected by Pingoru
Jan 28, 2022, 10:00 PM UTC

Update timeline

  1. investigating Jan 28, 2022, 10:00 PM UTC

    Some consumers are currently experiencing an issue linking Uphold to their Taxbit account. We are currently investigating the issue and appreciate your patience at this time.

  2. identified Jan 28, 2022, 10:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 28, 2022, 11:08 PM UTC

    We are continuing to investigate this issue and how to best resolve it.

  4. identified Jan 28, 2022, 11:52 PM UTC

    We have narrowed down the possible causes and are now troubleshooting each option

  5. monitoring Jan 29, 2022, 01:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 29, 2022, 01:47 AM UTC

    This incident has been resolved.