TaxBit incident

increase in wait time for chat and email from Customer Experience

Notice Resolved View vendor source →

TaxBit experienced a notice incident on February 8, 2022, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2022, 06:13 PM UTC
Resolved
Feb 08, 2022, 07:39 PM UTC
Duration
1h 26m
Detected by Pingoru
Feb 08, 2022, 06:13 PM UTC

Update timeline

  1. identified Feb 08, 2022, 06:13 PM UTC

    We are currently having an outage that is affecting our customer experience team's ability to respond to live chat and emails. We are working on a resolution and appreciate your patience at this time.

  2. resolved Feb 08, 2022, 07:39 PM UTC

    this issue that was preventing CX from responding to Chats and Email has been resolved.