TaxBit incident

Third-party Cloud provider Outage

Major Resolved View vendor source →

TaxBit experienced a major incident on December 7, 2021 affecting Tax API, lasting 12h 54m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 11:30 AM UTC
Resolved
Dec 08, 2021, 12:24 AM UTC
Duration
12h 54m
Detected by Pingoru
Dec 07, 2021, 11:30 AM UTC

Affected components

Tax API

Update timeline

  1. identified Dec 07, 2021, 06:01 PM UTC

    We are working with our provider to resolve the issue.

  2. identified Dec 07, 2021, 06:04 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Dec 07, 2021, 10:33 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 07, 2021, 10:36 PM UTC

    our third-party provider has implemented some fixes to help improve functionality, but Taxbit services are still affected. We are continuing to engage with the vendor to work on resolutions.

  5. identified Dec 08, 2021, 12:06 AM UTC

    We are starting to see improvements in latency and Error rates.

  6. identified Dec 08, 2021, 12:23 AM UTC

    Vendor restored service fully. Error rates and latency are back to normal levels

  7. resolved Dec 08, 2021, 12:24 AM UTC

    This incident has been resolved.